AERIK SYLVAN

Business Process Analysis and Engineering / Quality Assurance / Logistics and Inventory Management / Workflow Digitization / Database Development

Creative, motivated professional with a broad skill set and a proven track record of developing innovative business process improvements. Frequently commended for analytical ability and diplomacy. Certified by the American Society for Quality as a Six Sigma Black Belt.

PROFESSIONAL EXPERIENCE:

Eklin Medical Systems, Santa Clara, CA
Manager, Quality and Materials, 7/2005 - present

I currently have a variety of responsibilities in this small but rapidly growing company, most notably developing and documenting business processes, developing Quality Assurance standards for products, and creating custom web based applications and dynamic forms that tie into multiple company databases.

GE Healthcare, Sunnyvale, CA
Central Services Process Engineer, 10/2004 - 6/2005

Performed trend analyses on product quality, business efficiency, and customer satisfaction data; facilitated and initiated improvements both as an individual contributor and in teams. Quality Engineer / Analyst, 9/2000 - 10/2004
Extracted data from disparate sources and generated reports on product and part quality, routed and responded to customer complaints, led and participated in quality improvement teams, initiated quality improvements to both parts and systems. Stockroom Supervisor, 5/1998 - 9/2000
Managed and trained 12 regular and temporary employees in the stockroom, shipping and receiving departments. Managed $10 million in finished good and component inventory. Significant contributions include: Ericsson Raynet, Menlo Park, CA
Stockroom and Shipping Supervisor / Senior Inventory Control Specialist, 8/1993 - 5/1998
Supervised and performed receiving and material handling duties including: EDUCATION AND PROFESSIONAL TRAINING: ADDITIONAL SKILLS AND EXPERIENCE: