AERIK SYLVAN
Business Process Analysis and Engineering / Quality Assurance / Logistics and Inventory Management / Workflow Digitization / Database Development
Creative, motivated professional with a broad skill set and a proven track record of developing innovative business process improvements. Frequently commended for analytical ability and diplomacy. Certified by the American Society for Quality as a Six Sigma Black Belt.
- Developed comprehensive Cost of Quality metrics that revealed opportunities targeted to reduce service delivery costs by $250k.
- Overhauled the incoming inspection process to more efficiently allocate resources, reduce escapes by 10%, and save $5k in processing.
- Trained more than 50 employees on the basics of Six Sigma.
PROFESSIONAL EXPERIENCE:
Eklin Medical Systems, Santa Clara, CA
Manager, Quality and Materials, 7/2005 - present
I currently have a variety of responsibilities in this small but rapidly growing company, most notably developing and documenting business processes, developing Quality Assurance standards for products, and creating custom web based applications and dynamic forms that tie into multiple company databases.
GE Healthcare, Sunnyvale, CA
Central Services Process Engineer, 10/2004 - 6/2005
Performed trend analyses on product quality, business efficiency, and customer satisfaction data; facilitated and initiated improvements both as an individual contributor and in teams.
- Developed comprehensive Cost of Quality metrics for Biosciences instrumentation that revealed a number of cost saving opportunities such as improving the rate of refurbished part usage and standardizing installation processes.
Quality Engineer / Analyst, 9/2000 - 10/2004
Extracted data from disparate sources and generated reports on product and part quality, routed and responded to customer complaints, led and participated in quality improvement teams, initiated quality improvements to both parts and systems.
- Developed a stepped system of inspection levels (based on AQL/military standard inspection levels) and risk based part codes to more efficiently focus quality control resources on lower quality or unknown quality parts.
- Led a team to develop and implement a web-based final QA results log. This reduced data entry and report generation times by 75%, saving $5k dollars in processing, and improved quality by providing real-time quality feedback.
- Identified a significant contributor to a key product's poor installation success rate, and identified the root cause by research and experimentation. This improved customer satisfaction, and prevented a projected 18 problems at installations in the remainder of 2002 (saving $57,000).
- Led a cross functional team to develop, write, and implement a purpose built, user friendly corrective and preventive actions database - this reduced problems in the areas of user engagement and timely action closure by more than 80%.
Stockroom Supervisor, 5/1998 - 9/2000
Managed and trained 12 regular and temporary employees in the stockroom, shipping and receiving departments. Managed $10 million in finished good and component inventory. Significant contributions include:
- Implemented and improved procedures for greater efficiency and accuracy in cycle counts, receiving throughput, and shipping. Improved cycle count part accuracy from 85% to 95% (pre-reconciled raw count).
- Set up and maintained off-site inventory storage locations to allow for efficient handling of inventory fluctuations.
Ericsson Raynet, Menlo Park, CA
Stockroom and Shipping Supervisor / Senior Inventory Control Specialist, 8/1993 - 5/1998
Supervised and performed receiving and material handling duties including:
- Recovered over $100k in duty drawback filings.
- Coordinated all of the site's exports and imports.
- Trained new hires in inventory control and shipping procedures and updated those procedures per ISO 9001 standards.
EDUCATION AND PROFESSIONAL TRAINING:
- Certified by the American Society for Quality as a Six Sigma Black Belt.
- Trained as an internal auditor for compliance to ISO 9001:2000.
- Successfully completed APICS Inventory Management course.
ADDITIONAL SKILLS AND EXPERIENCE:
- Various programming languages, including C, JavaScript, PHP, Visual Basic, VBA, HTML, Lotus Notes (Lotusscript & Lotus Formula Language), and SQL.
- Competence with various computer applications and systems including Lotus Notes, ASK ManMan (ERP & materials management system), Microsoft Office, Visio, Access, - particular expertise with Microsoft Excel.
- Volunteer developer for Wikimedia Foundation working on Mediawiki software (PHP, SQL).
- Developed and currently run a wiki based internet directory.